Hultsteins partner with TNS 365 for 24/7 aftercare support

Diesel-free hydraulic and electric refrigeration system manufacturer Hultsteins UK have partnered with UK commercial vehicle call handling specialists TNS 365 to offer customers a 24/7 breakdown helpline. The partnership ensures an uplift for Hultsteins aftercare support services, allowing customers to contact the diesel-free refrigeration manufacturer in the rare event of a system requiring breakdown assistance and repair.

Since 1962, Hultsteins has been developing refrigeration units that use only the cleanest power source – the one that’s already available and operates the truck.  And, says Hultsteins, they are continuing along the road of virtually eliminating all harmful emissions currently produced by diesel-powered transport refrigeration units.

Commenting on the new partnership, Hultsteins UK Managing Director, Graham Usher, is upbeat:

“Hulsteins UK have selected TNS 365 to be our 24/7 breakdown support arm. Speaking with TNS 365, it is clear that their service values echo those of our own and their passion to form a close working relationship with customers shines through. Their custom-built modern systems will give Hultsteins UK an array of feedback regarding any issues as they arise, so they can immediately be handled by the TNS 365 dedicated breakdown team.  Plus, we’re able to view 24/7 live data and oversee situations should we need to.  It’s a fantastic partnership for both parties and we look forward to what the future holds.”

With over 55 years of combined call handling knowledge, TNS 365 Directors Adam Drake and John Myers are pleased to bring on yet another manufacturer to their growing list of commercial transport industry clients. Already heavily involved in the truck, trailer & tail lift part of the commercial vehicle sector, it’s a strategic move further into the commercial refrigeration industry.

“We’ve found a perfect partnership with Hultsteins UK,” says Adam Drake, TNS 365 Director. “Their forward thinking and commitment to customers mirrors our own approach. TNS 365 have brought several new ways of working within our industry and are always looking to the future to see what new, modern technologies can offer. Using custom-built software, our modern systems enable us to be flexible to our clients’ needs in this fast-moving commercial transport industry. Bringing Hultsteins UK onboard is a great move for us as we both look to what the future holds for refrigeration transport and the ability to support assets out on the road, 24/7.”

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1. This privacy policy applies to Hultsteins UK Ltd website at www.hultsteins.co.uk. We at Hultsteins UK take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”). 2. For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be sent to our registered address Hultsteins UK Ltd, Holme Mills, Southill Road, Biggleswade, SG18 9JY 3. By using the Website you consent to this policy.

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13. As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA. 14. A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the DPA and GDPR. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services. 15. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent. 16. We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Hultsteins UK Ltd’s business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient. 17. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website. 18. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at infouk@hultsteins.com.

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23. The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address detailed in clause 2, above, or by email to infouk@hultsteins.co.uk. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data. 24. You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 2, above, or by email to infouk@hultsteins.co.uk.

Changes to this Policy

25. We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data. We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at registered address Hultsteins UK Ltd, Holme Mills, Southill Road, Biggleswade, SG18 9JY or infouk@hultsteins.co.uk. Updated: July 2024
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